Shipping policy

SHIPPING POLICY

Last Updated: October 1, 2026

At Lumii, we work to get your order delivered as quickly and safely as possible. Due to the size and value of our Pilates reformers, some orders may require specialized handling, freight delivery, or third-party fulfillment partners.

SHIPPING TIME

Most Lumii orders are expected to arrive within approximately 5–7 business days after your order has been confirmed.

Our standard estimated delivery timeframe is approximately 1 week.

Delivery times are estimates and may vary depending on your location, product availability, carrier schedules, fulfillment-center availability, weather, holidays, freight conditions, or other circumstances outside Lumii's reasonable control.

Business days do not include Saturdays, Sundays, or U.S. federal holidays.

ORDER PROCESSING

After your order is placed, you will receive an order confirmation at the email address provided during checkout.

Orders may undergo payment verification, fraud screening, inventory allocation, and fulfillment preparation before shipment.

Once your order has shipped, you will receive available tracking or delivery information by email or through the contact information associated with your order.

THIRD-PARTY FULFILLMENT PARTNERS

Lumii may use third-party fulfillment providers, logistics companies, warehouses, distributors, retailers, or fulfillment networks to store, package, process, and ship customer orders.

These fulfillment partners may include, without limitation, Amazon fulfillment centers, Walmart fulfillment centers, third-party logistics providers, freight carriers, manufacturers, distributors, or other authorized fulfillment partners.

As a result, an order purchased directly through Lumii may be shipped from a warehouse or fulfillment facility operated by a third party rather than directly from a Lumii-operated facility.

The use of a third-party fulfillment provider does not change the fact that your purchase was made from Lumii when your order was placed through our website.

Questions regarding your Lumii order should continue to be directed to Lumii at lumiipilates@gmail.com, unless we specifically instruct you otherwise.

PACKAGING AND PARTNER BRANDING

Because Lumii may use third-party fulfillment centers, manufacturing partners, logistics providers, or distribution partners, the exterior packaging, shipping label, protective materials, freight documents, boxes, cartons, pallets, or other packaging associated with your shipment may contain branding, names, logos, labels, or identifying information belonging to one of our authorized partners.

For example, an order may arrive in packaging displaying Amazon, Walmart, a logistics provider, a manufacturing partner, a distributor, or another fulfillment partner's branding.

Certain products, components, accessories, packaging materials, instruction materials, or shipping materials may also display the name or branding of an authorized manufacturing, distribution, or fulfillment partner where applicable.

The presence of third-party branding on packaging or fulfillment materials does not necessarily mean that your order was purchased from that third party and does not affect your rights under Lumii's applicable policies.

Lumii remains your point of contact for orders placed directly through our website.

REFORMER DELIVERY

Because Lumii Pilates reformers are large fitness products, your reformer may be shipped using a freight carrier, oversized-package carrier, third-party logistics provider, distribution warehouse, or other authorized fulfillment partner.

Depending on your delivery location and carrier, you may be contacted to coordinate delivery.

Please ensure that the:

  • Shipping address provided at checkout is accurate;

  • Email address and phone number associated with your order are current; and

  • Delivery location is reasonably accessible to the applicable carrier.

Some deliveries may require the recipient to be present or otherwise available to receive the shipment.

ACCESSORIES AND MULTIPLE SHIPMENTS

Products, accessories, complimentary items, promotional products, or other items included with your purchase may ship separately from your reformer.

Different portions of the same order may be fulfilled from different warehouses or fulfillment partners.

As a result, you may receive:

  • Multiple packages;

  • Multiple tracking numbers;

  • Packages arriving on different days; or

  • Packaging displaying different fulfillment or partner branding.

Receiving one portion of your order does not necessarily mean that the remaining items are missing.

SHIPPING ADDRESS CHANGES

Please carefully review your shipping information before completing your purchase.

If you need to change your shipping address, contact us as soon as possible at:

lumiipilates@gmail.com

We will make reasonable efforts to accommodate address-change requests, but we cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to a carrier or fulfillment partner.

Additional carrier fees resulting from an address change, redirection, failed delivery, or incorrect address supplied by the customer may be the customer's responsibility where permitted by law.

SHIPPING DELAYS

Our approximately 1-week delivery timeframe is an estimate and is not a guaranteed delivery date unless Lumii expressly states otherwise in writing.

Delivery may be delayed due to circumstances including:

  • Carrier or freight delays;

  • Fulfillment-center processing delays;

  • Inventory transfers;

  • Severe weather;

  • Natural disasters;

  • Holidays or unusually high shipping volume;

  • Transportation disruptions;

  • Supply-chain interruptions;

  • Customs processing;

  • Incorrect or incomplete shipping information;

  • Delivery appointment availability; or

  • Other circumstances outside Lumii's reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide updated information.

TRACKING

When tracking information is available, it will be sent to the email address or contact information associated with your order.

Tracking information may be generated by Lumii, the applicable shipping carrier, or one of our third-party fulfillment partners.

Please allow reasonable time for tracking information to become active after receiving your shipping confirmation.

DAMAGED DELIVERIES

Please inspect your shipment as soon as possible after delivery.

If the packaging or product appears damaged, photograph the condition of the shipment, packaging, shipping labels, and product before disposing of any packaging materials.

Contact us promptly at:

lumiipilates@gmail.com

Please include:

  • Your full name;

  • Order number;

  • Description of the issue; and

  • Clear photographs or videos showing the damage.

We will review the issue and provide further instructions.

Please keep the original packaging until your claim has been reviewed, including packaging displaying third-party or partner branding.

MISSING OR LOST PACKAGES

If tracking information shows your order as delivered but you have not received it, please first check:

  • Around the delivery location;

  • With other members of your household;

  • With building management, reception, or package rooms where applicable; and

  • With the shipping carrier.

If you are still unable to locate your order, contact us at lumiipilates@gmail.com so we can review the shipment information and determine the appropriate next steps.

If your order was fulfilled through a third-party fulfillment partner, we may contact or coordinate with that partner as part of our investigation.

FAILED OR REFUSED DELIVERY

Customers are responsible for providing accurate delivery information and reasonably cooperating with the carrier when delivery coordination is required.

If an order is returned because of:

  • An incorrect or incomplete address;

  • Repeated unsuccessful delivery attempts;

  • Failure to schedule or accept delivery; or

  • Refusal of delivery without prior authorization,

the customer may be responsible for additional shipping, freight, storage, redelivery, or return costs to the extent permitted by applicable law.

INTERNATIONAL ORDERS

International shipping availability may vary by destination.

Customers ordering outside the United States may be responsible for applicable customs duties, import taxes, brokerage charges, VAT, or other governmental fees unless Lumii expressly states that such charges are included.

International orders may also be fulfilled through third-party warehouses, distributors, or logistics providers.

Customs processing may extend delivery times beyond our typical shipping estimate.

Lumii is not responsible for delays caused by customs authorities.

DELIVERY ESTIMATES

Any delivery date displayed at checkout, provided by a carrier or fulfillment partner, or communicated by Lumii is an estimate unless expressly identified as guaranteed.

We cannot guarantee that every order will arrive within exactly 7 days due to factors outside our control.

However, our standard fulfillment and shipping process is designed for most customers to receive their order within approximately one week.

CONTACT US

For questions regarding shipping, tracking, fulfillment, or delivery, contact:

ALR Lumii Group LLC
Lumii

Email: lumiipilates@gmail.com

30 N Gould St #21169
Sheridan, Wyoming 82801
United States

Please do not send product returns to this address unless specifically instructed by Lumii.