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Contact information
CONTACT INFORMATION
Last Updated: October 1, 2026
Lumii is operated by ALR Lumii Group LLC, a Wyoming limited liability company.
For questions regarding orders, shipping, returns, refunds, warranties, product safety, privacy, legal matters, partnerships, or general customer support, please contact the appropriate department below.
GENERAL CUSTOMER SUPPORT
For general questions, product assistance, or help with an existing order:
When contacting us about an existing order, please include your full name and order number so our team can assist you as efficiently as possible.
ORDERS
For questions regarding order status, order changes, or cancellation requests:
Please contact us as soon as possible if you need to modify or cancel an order. We cannot guarantee that changes can be made after an order has entered fulfillment.
SHIPPING & DELIVERY
For tracking information, delivery questions, delayed shipments, missing packages, or freight-delivery assistance:
Lumii may use third-party fulfillment centers, warehouses, manufacturers, logistics providers, freight carriers, and fulfillment networks, including Amazon or Walmart fulfillment services where applicable.
Packaging or shipping materials may therefore display the branding of an authorized fulfillment, manufacturing, distribution, or logistics partner.
For orders placed directly through Lumii, please continue to contact Lumii regarding your shipment unless we specifically instruct you otherwise.
RETURNS
To request a return or receive return instructions:
Please include your full name, order number, product being returned, and reason for the return.
Do not send products to our corporate business address unless Lumii has specifically provided that address as your authorized return destination.
Approved returns may be directed to a separate warehouse, fulfillment center, manufacturer, logistics provider, or authorized return facility.
REFUNDS
For questions regarding an approved or pending refund:
Please include your order number and any applicable return or refund information.
WARRANTY & PRODUCT DEFECTS
For warranty claims, defective products, damaged components, replacement parts, or other warranty-related matters:
Photographs or videos may be requested to assist us in evaluating a warranty or product issue.
PRODUCT SAFETY
To report a product malfunction, safety concern, injury, or potentially dangerous condition involving a Lumii product:
For serious product-safety matters, please include your order number, product information, photographs or videos where available, and a description of what occurred.
If you believe a product may be unsafe, discontinue use until the issue has been evaluated.
BILLING & PAYMENTS
For payment, billing, financing, invoice, or transaction-related inquiries:
For your security, please do not email complete credit card numbers, CVV codes, passwords, or other sensitive payment credentials.
PRIVACY REQUESTS
For questions regarding your personal information, privacy rights, data access, correction, or deletion requests:
Please provide enough information for us to reasonably identify and process your request.
We may request additional information when necessary to verify your identity before completing certain privacy requests.
LEGAL NOTICES
Formal legal notices, legal inquiries, intellectual-property complaints, and other legal correspondence should be directed to:
and/or mailed to:
ALR Lumii Group LLC
30 N Gould St #21169
Sheridan, Wyoming 82801
United States
Please clearly identify correspondence intended as a formal legal notice.
COMPLIANCE
For regulatory, compliance, law-enforcement, or governmental inquiries:
SALES & PRODUCT QUESTIONS
For questions before purchasing a Lumii product:
PARTNERSHIPS & CREATORS
For influencer collaborations, affiliate relationships, creators, sponsorships, and brand partnerships:
WHOLESALE & COMMERCIAL INQUIRIES
For wholesale, studio, fitness facility, hospitality, corporate, or other commercial purchasing inquiries:
MEDIA & PRESS
For journalists, publications, media inquiries, interviews, or press opportunities:
GENERAL BUSINESS INFORMATION
Legal Business Name: ALR Lumii Group LLC
Trading Name: Lumii
Business Address: 30 N Gould St #21169, Sheridan, Wyoming 82801, United States
Wyoming Business Registration / Filing ID: 2026-002048457
General Support: support@lumiipilates.com
Legal: legal@lumiipilates.com
IMPORTANT RETURN NOTICE
Our Sheridan, Wyoming address is our business correspondence address and should not be used for product returns unless Lumii specifically instructs you to send your return there.
Sending merchandise to an unauthorized address may delay processing of your return or refund.